FAQs
Get help with your trading account or browse answers on specific markets and products.
Accounts
-
All Questions
-
Demo
-
Live Account
-
Raw Spread Account
-
Individual Accounts
-
Joint Accounts
-
Corporate Accounts
-
Account Verification
-
Passwords & Account Settings
Demo
How long does a demo account last?
Demo accounts with our FOREX.com platforms last for 90 days after sign up. Afterward, you will not be able to log in using the demo account credentials.
Demo accounts with the MetaTrader 5 platform last for 90 days unless there are open trades in the demo account.
Was this answer helpful?
What is the difference between a demo account and a live trading account?
The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a FOREX.com demo account.
FOREX.com's demo account is a core element of our educational effort. A demo account is intended to familiarize you with the tools and features of FOREX.com's trading platforms and to facilitate the testing of trading strategies in a risk-free environmen using virtual funds.
Results achieved on the FOREX.com demo account are hypothetical and no respresentation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the demo account. Conditions in the demo account cannot always reasonably reflect all of the market conditions that may affect pricing, execution and margin requirements in a live trading environment. Margin and leverage settings by product and account may vary from time to time between your demo account and a live account due to live account settings changes imposed by FOREX.com resulting from market volatility and other factors. The pricing available in the demo environment is the same pricing available to FOREX.com live account holders.
Was this answer helpful?
How do I get an API demo account?
Clients may obtain access to API on a demo trading account if they have a live and open trading account with us.
To request this, you will need to email [email protected], stating your live and open trading account number and whether you would like a live or demo API. Email requests must come from the email address associated with your live and open trading account.
Was this answer helpful?
Can I transfer/withdraw the funds in my demo account?
Funds in a demo account are virtual funds and cannot be transferred to a live account or withdrawn. Funds going into a live account must be from a client's personal traditional bank account. Please see our Funding & Withdrawals section for more information.
Was this answer helpful?
What is the amount I am started with in the demo account and can I change it?
Demo accounts for all platforms start with a balance of €10,000.
Clients can request for a change to the demo account balance by contacting us via Live Chat, phone call, or email.
Clients can request for a change to the demo account balance by contacting us via Live Chat, phone call, or email.
Was this answer helpful?
How can I set up a demo account?
To open a demo account, please click here. If you'd like a MetaTrader 5 demo account, you'll need to open a demo with the FOREX.com platforms first.
Was this answer helpful?
Can I open multiple demo accounts?
Clients can only open one demo account of each type (i.e. FOREX.com platforms or MetaTrader) per email address.
Was this answer helpful?
Live Account
What is the minimum and maximum trade size
The minimum trade size for foreign currency is 1,000 (1 micro lot) and the maximum trade size is 5,000,000 (50 standard lots). For MT5 accounts, the minimum trade size is 1,000 (1 micro lot) and the maximum trade size is 50,000,000 (500 standard lots).
Was this answer helpful?
How do I close my account?
Account closure requests must come from the email address associated with your trading account to [email protected]. The email must contain the following:
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, accounts must have a zero balance.
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, accounts must have a zero balance.
Was this answer helpful?
Do you charge any inactivity fees?
If there has been no trading activity within 12 months, we do charge an inactivity fee of €15 per month until we do see trading activity or there are no funds in the account.
If the account has a balance less than €15, the remaining balance will be charged as the inactivity fee, not the full €15. Additional fees will not be charged if the account has no funds.
To avoid being charged inactivity fees, the best way would be to withdraw your funds if you do not plan on using your trading account; otherwise, placing a trade will reset your inactivity period.
Activity like platform logins, orders, deposits, and withdrawals every 12 months will not make a client exempt from inactivity fees.
Accounts will automatically be suspended if the account has a zero balance after 12 months. After the account is suspended, you will need to email [email protected], indicating that you would like to reactivate your account with your username/account number.
Was this answer helpful?
Where can I open a live account?
You can apply for an account with FOREX.com here.
Was this answer helpful?
What MetaTrader accounts do you offer?
We offer trading accounts with the MetaTrader 5 platform. To open a MetaTrader 5 account, please click here.
Was this answer helpful?
Is there a fee to close my account?
We do not charge clients a fee to close their trading accounts.
Was this answer helpful?
How can I connect my FOREX.com account to the MetaTrader platform?
If you already have an existing account with FOREX.com, you can log into the MyAccount page and proceed to "Account Settings" to click on "Add New Account". When selecting the platform type, select MetaTrader.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
Was this answer helpful?
How can I connect my MetaTrader 5 account to a third party software?
For more information on linking your MetaTrader 5 account to a third party software, you will need to contact the developer of the third party software.
Our scope of support is limited to assisting the clients with their username, password, and server information.
Our scope of support is limited to assisting the clients with their username, password, and server information.
Was this answer helpful?
How can I link my Expert Advisor/custom indicator onto my MetaTrader 5 platform?
For more information on linking your MetaTrader 5 account to a third party software, you will need to contact the developer of the third party software. Our scope of support is limited to assisting the clients with their username, password, and server information.
Was this answer helpful?
Do you offer EA Hosting/Virtual Private Servers (VPS)?
Free EA Hosting is offered to clients who have a MetaTrader 5 platform and trade a notional volume of at least 500,000 per month.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
Was this answer helpful?
Raw Spread Account
Can I open a RAW Spread demo account?
Yes, you can open a RAW Spread demo account. However, please note that we do not currently offer RAW Spread on the Meta5 platform.
Was this answer helpful?
Are the spreads different on Standard and RAW Spread accounts?
Yes, the spreads differ depending on the account type. RAW Spread accounts feature ultra-tight spreads as low as 0.0 for major pairs with low commissions of $5 per $100,000 notional traded. See our trading accounts comparison.
Was this answer helpful?
Do you charge commission on a RAW Spread account?
We charge commissions $5 commission per $100,000 notional traded on RAW Spread accounts.
Was this answer helpful?
Which platforms can I trade with a RAW Spread account?
RAW Spread accounts enable you to trade your way across FOREX.com platforms, excluding MetaTrader 5.
Was this answer helpful?
Can I convert my Standard account to a RAW Spread account, or vice versa?
No, account types cannot be converted to the other pricing model. If you already have either account, you can open a new one of the other type by logging into MyAccount, visiting ‘Account Settings’ and selecting ‘Add New Account’.
Was this answer helpful?
Individual Accounts
What documentation do I need when opening an account?
Acceptable documents for identity is a valid non-expired government-issued photo ID like:
Birth certificates, marriage licenses and insurance cards are not accepted.
Acceptable forms of proof of residence include but are not limited to:
Proof of address documents must be dated within the last six months and must be provided in a pdf format (non-modified) or a scan copy of the original document. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
Was this answer helpful?
Can I add a beneficiary to my trading account?
Unfortunately, we do not provide clients the option to add a beneficiary to an individual trading account. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
Was this answer helpful?
Can my friend trade for me on my individual account?
Having a client trade on your individual trading account is considered Third Party Trading. Third Party Trading is prohibited. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
Was this answer helpful?
How do I acquire an individual account?
You may submit an application from the Open an Account page here.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
Was this answer helpful?
Why do I need to provide my personal and financial information?
Verifying a client's personal information is a necessity for our Know Your Client (KYC) procedures.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
Was this answer helpful?
Joint Accounts
Who should be the primary applicant and who should be the co-applicant?
Either clients can be the primary or co-applicant. If one applicant has more experience or knowledge of the financial markets, it may suit for them to be the primary applicant. Information on the application will be electronically verified and attached to the joint trading account.
Was this answer helpful?
Can I create a joint account with my child so that they can start trading with me when they are of age?
The age requirement to open a FOREX.com trading account is 18 years old, therefore we cannot open an account for anyone under this age.
Was this answer helpful?
Do you offer joint trading accounts?
We do offer joint trading accounts. You can apply for a joint account by downloading and filling out this form.
Please read and follow the instructions on the form carefully to complete your application.
Please read and follow the instructions on the form carefully to complete your application.
Was this answer helpful?
Can I fund my joint trading account with my personal bank account or does it have to be a joint bank account?
Co-account holders may fund their joint trading account with either their personal traditional bank account or via a joint bank account as long as it matches the names of the account holders on the trading account.
Was this answer helpful?
Can I withdraw funds from my joint trading account to my personal bank account?
Funds in a joint trading account will be returned in the name of both account holders. Therefore, this is dependent on whether your bank will accept funds with both names on it.
Was this answer helpful?
Do I need to provide documents for both account holders?
Additional documents may be requested upon review of the application.
Was this answer helpful?
Corporate Accounts
What is a Certification of Incorporation in regard to a corporate trading account?
A Certificate of Incorporation is a statement which confirms that a new company has fulfilled the necessary legal requirements for incorporation and is duly incorporated according to the local government or other regulatory agency.
Was this answer helpful?
Whose name and address should be on the confirmation documents for a corporate trading account application?
The address verification document for a corporate account application should display the entity’s name and primary business address.
Was this answer helpful?
Why do I need an LEI number for my corporate account? What do I do if I don't have one?
European Market Infrastructure Regulation (EMIR) has made an LEI number mandatory effective February 12, 2014. In order to comply with this regulation, FOREX.com needs to obtain an LEI number. If you do not have one you can learn how to acquire one here. The reporting requirements are as follows:
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
- All derivatives transactions executed by EEA entities (whether financial firms or other incorporated entities) to be reported to an approved reporting mechanism by the end of the day following execution
- Both counterparties to report, where both are EEA entities, using the same Unique Trade Identifier and with trade data matched before submission
- No exemptions (unlike MiFID transaction reporting) for FX, Commodities or Interest Rate products
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
Was this answer helpful?
How can I provide the breakdown of shares/Share Registry for my corporate account?
The breakdown of shares should be within the Company’s shareholder register. If the details are not within the corporate documentation, please contact FOREX.com at your earliest convenience. If any shareholder owns more than 10% of the company, we will require ID verification for that shareholder.
Was this answer helpful?
What are Articles of Incorporation in regards to a corporate account?
Articles of Incorporation state the purpose for which the company was formed and set forth its purpose according to the laws of the jurisdiction in which it is established. These documents are sometimes referred to as Articles of Association and Memorandum of Association.
Was this answer helpful?
Do you offer corporate accounts?
We do offer corporate trading accounts. You can apply for a corporate account by downloading and and filling out either of the following forms:
Corporate account
Corporate MT5 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
Corporate account
Corporate MT5 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
Was this answer helpful?
Can I fund my corporate trading account with my personal bank account?
Funding a Corporate trading account with a personal bank account is considered third party funding. We do not accept any third-party deposits or withdrawal requests. The name(s) on the FOREX.com trading account must exactly match the name(s) on the account of the other financial institution. This includes instances where the individual is the owner of the business entity.
Was this answer helpful?
Account Verification
What types of documents do you accept as address verification?
Acceptable forms of proof of residence include, but are not limited to:
- Bank statement from a regulated Bank
- Electricity/water/gas/landline telephone/internet or cable bill
- Bank statement from a regulated Bank
- Electricity/water/gas/landline telephone/internet or cable bill
Proof of address documents must be dated within the last six months and must be provided in .pdf format (non-modified), or as a scan copy of the original document. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodic reviews.
Was this answer helpful?
My proof of identification also has my address on it. Can it be used for both ID and Proof of Address?
No, we do not accept the same document for both proof of identity and proof of address.
Was this answer helpful?
How do I open a trading account with FOREX.com?
You can apply for an account with FOREX.com online. Start your application.
Was this answer helpful?
How do I know if my account has been opened?
We will email you as soon as your application has been approved.
Alternatively, you can always log in to MyAccount to check on the status of your account application.
Was this answer helpful?
What types of documents do you accept for identity verification?
Acceptable documents for identity is a valid non-expired government-issued photo ID like:
- Passport
- National Identity card
- VISA
- Permit residence ID issued by the Republic of your current country of residence
Birth certificates, marriage licenses and insurance cards are not accepted.
Was this answer helpful?
How do I change my name or the address on file?
If your application has not been approved and you would like to update your name or address on file, you will need to email our New Accounts department stating the correct information providing supporting documents for your confirmation.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
Was this answer helpful?
Why does MiFID need this information?
Under the new MiFID II regulations, financial trading providers will need to provide additional information to our regulator, the Cyprus Securities & Exchange Commission (CySEC) when you trade with us. The information you provide us with will be treated in the same secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes.
Was this answer helpful?
What details do I need to provide for MiFID II?
We need you to confirm your nationality and may also require a state issued National Client Identifier Number (e.g. national insurance number, passport number, etc) from you based on your nationality.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with CySEC.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with CySEC.
Was this answer helpful?
What is MiFID II and why does it matter?
New legislation under the Markets in Financial Instruments Directive (MiFID) II requires financial trading providers to provide additional information to the Cyprus Securities & Exchange Commission (CySEC).
As part of these requirements we need to confirm the nationality of each of our clients.
As part of these requirements we need to confirm the nationality of each of our clients.
Was this answer helpful?
My documents are not in English. Will this be a problem?
FOREX.com has staff available to translate documents from many languages.
If we are unable to translate the documents ourselves, we may require a notarized/certified translation of the document.
If we are unable to translate the documents ourselves, we may require a notarized/certified translation of the document.
Was this answer helpful?
How do I open an additional account?
If you have an existing account and are requesting a new account for the same account type but with a different platform, you may submit a request for an additional account by first logging into the MyAccount page. Then go to "Account Settings" and click on "Add New Account".
If you have an existing account and are requesting a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting an individual MetaTrader 5 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting a MetaTrader 5 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting a Corporate or Joint account, you must submit a new application for the account type you'd like.
If you have an existing account and are requesting a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting an individual MetaTrader 5 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting a MetaTrader 5 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting a Corporate or Joint account, you must submit a new application for the account type you'd like.
Was this answer helpful?
How much money do I need to open an account?
The minimum initial deposit required is €100. However, we recommend you monitor your account regularly to ensure that you have sufficient margin for your trades.
Was this answer helpful?
What documentation do I need when opening an account?
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
Was this answer helpful?
My current residency is a rental and I do not pay utility bills and my bank statements are sent to my parent's house. Can I provide a rental agreement?
We do not accept rental agreements as a valid address verification document.
Was this answer helpful?
What if I don't have a National Client Identifier?
If you are unable to provide us with your National Client Identifier Number, you can declare this using our secure form by using the checkbox provided. We may need to contact you for more information at a later date.
Was this answer helpful?
What if I have more than one nationality?
For those with multiple nationalities, you will be advised on what you need to provide once you have selected your nationality/nationalities on our secure online form.
Was this answer helpful?
Account Verification
What types of documents do you accept as address verification?
Acceptable forms of proof of residence include, but are not limited to:
- Bank statement from a regulated Bank
- Electricity/water/gas/landline telephone/internet or cable bill
- Bank statement from a regulated Bank
- Electricity/water/gas/landline telephone/internet or cable bill
Proof of address documents must be dated within the last six months and must be provided in .pdf format (non-modified), or as a scan copy of the original document. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodic reviews.
Was this answer helpful?
My proof of identification also has my address on it. Can it be used for both ID and Proof of Address?
No, we do not accept the same document for both proof of identity and proof of address.
Was this answer helpful?
How do I open a trading account with FOREX.com?
You can apply for an account with FOREX.com online. Start your application.
Was this answer helpful?
How do I know if my account has been opened?
We will email you as soon as your application has been approved.
Alternatively, you can always log in to MyAccount to check on the status of your account application.
Was this answer helpful?
What types of documents do you accept for identity verification?
Acceptable documents for identity is a valid non-expired government-issued photo ID like:
- Passport
- National Identity card
- VISA
- Permit residence ID issued by the Republic of your current country of residence
Birth certificates, marriage licenses and insurance cards are not accepted.
Was this answer helpful?
How do I change my name or the address on file?
If your application has not been approved and you would like to update your name or address on file, you will need to email our New Accounts department stating the correct information providing supporting documents for your confirmation.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
Was this answer helpful?
Why does MiFID need this information?
Under the new MiFID II regulations, financial trading providers will need to provide additional information to our regulator, the Cyprus Securities & Exchange Commission (CySEC) when you trade with us. The information you provide us with will be treated in the same secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes.
Was this answer helpful?
What details do I need to provide for MiFID II?
We need you to confirm your nationality and may also require a state issued National Client Identifier Number (e.g. national insurance number, passport number, etc) from you based on your nationality.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with CySEC.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with CySEC.
Was this answer helpful?
What is MiFID II and why does it matter?
New legislation under the Markets in Financial Instruments Directive (MiFID) II requires financial trading providers to provide additional information to the Cyprus Securities & Exchange Commission (CySEC).
As part of these requirements we need to confirm the nationality of each of our clients.
As part of these requirements we need to confirm the nationality of each of our clients.
Was this answer helpful?
My documents are not in English. Will this be a problem?
FOREX.com has staff available to translate documents from many languages.
If we are unable to translate the documents ourselves, we may require a notarized/certified translation of the document.
If we are unable to translate the documents ourselves, we may require a notarized/certified translation of the document.
Was this answer helpful?
How do I open an additional account?
If you have an existing account and are requesting a new account for the same account type but with a different platform, you may submit a request for an additional account by first logging into the MyAccount page. Then go to "Account Settings" and click on "Add New Account".
If you have an existing account and are requesting a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting an individual MetaTrader 5 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting a MetaTrader 5 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting a Corporate or Joint account, you must submit a new application for the account type you'd like.
If you have an existing account and are requesting a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting an individual MetaTrader 5 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting a MetaTrader 5 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting a Corporate or Joint account, you must submit a new application for the account type you'd like.
Was this answer helpful?
How much money do I need to open an account?
The minimum initial deposit required is €100. However, we recommend you monitor your account regularly to ensure that you have sufficient margin for your trades.
Was this answer helpful?
What documentation do I need when opening an account?
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
Was this answer helpful?
My current residency is a rental and I do not pay utility bills and my bank statements are sent to my parent's house. Can I provide a rental agreement?
We do not accept rental agreements as a valid address verification document.
Was this answer helpful?
What if I don't have a National Client Identifier?
If you are unable to provide us with your National Client Identifier Number, you can declare this using our secure form by using the checkbox provided. We may need to contact you for more information at a later date.
Was this answer helpful?
What if I have more than one nationality?
For those with multiple nationalities, you will be advised on what you need to provide once you have selected your nationality/nationalities on our secure online form.
Was this answer helpful?
Passwords & Account Settings
I forgot my username or password. How can I retrieve them?
If you have forgotten your username, please contact via Live Chat or phone call for assistance.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
Was this answer helpful?
I received a password reset confirmation email but I didn't change my password. What should I do?
If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
Was this answer helpful?
How do I change my name or the address on file?
To update your personal information, you may do so from the MyAccount page by clicking on "Account Settings" and editing the fields.
Was this answer helpful?
I received a password reset email that I didn't request. What should I do?
If you’ve received a password reset email that you didn’t request, your account may have been compromised, so please contact us immediately. If you have not received a password reset confirmation email, your password has not changed.
Was this answer helpful?
How do I change my Live Account password?
If you wish to change your live account password, you may do so from the MyAccount page by clicking on "Account Settings" > "Change Password".
Was this answer helpful?
Demo
How long does a demo account last?
Demo accounts with our FOREX.com platforms last for 90 days after sign up. Afterward, you will not be able to log in using the demo account credentials.
Demo accounts with the MetaTrader 5 platform last for 90 days unless there are open trades in the demo account.
Was this answer helpful?
What is the difference between a demo account and a live trading account?
The primary difference between a demo account and a live trading account is that there is no capital at risk when trading in a FOREX.com demo account.
FOREX.com's demo account is a core element of our educational effort. A demo account is intended to familiarize you with the tools and features of FOREX.com's trading platforms and to facilitate the testing of trading strategies in a risk-free environmen using virtual funds.
Results achieved on the FOREX.com demo account are hypothetical and no respresentation is made that any account will or is likely to achieve actual profits or losses similar to those achieved in the demo account. Conditions in the demo account cannot always reasonably reflect all of the market conditions that may affect pricing, execution and margin requirements in a live trading environment. Margin and leverage settings by product and account may vary from time to time between your demo account and a live account due to live account settings changes imposed by FOREX.com resulting from market volatility and other factors. The pricing available in the demo environment is the same pricing available to FOREX.com live account holders.
Was this answer helpful?
How do I get an API demo account?
Clients may obtain access to API on a demo trading account if they have a live and open trading account with us.
To request this, you will need to email [email protected], stating your live and open trading account number and whether you would like a live or demo API. Email requests must come from the email address associated with your live and open trading account.
Was this answer helpful?
Can I transfer/withdraw the funds in my demo account?
Funds in a demo account are virtual funds and cannot be transferred to a live account or withdrawn. Funds going into a live account must be from a client's personal traditional bank account. Please see our Funding & Withdrawals section for more information.
Was this answer helpful?
What is the amount I am started with in the demo account and can I change it?
Demo accounts for all platforms start with a balance of €10,000.
Clients can request for a change to the demo account balance by contacting us via Live Chat, phone call, or email.
Clients can request for a change to the demo account balance by contacting us via Live Chat, phone call, or email.
Was this answer helpful?
How can I set up a demo account?
To open a demo account, please click here. If you'd like a MetaTrader 5 demo account, you'll need to open a demo with the FOREX.com platforms first.
Was this answer helpful?
Can I open multiple demo accounts?
Clients can only open one demo account of each type (i.e. FOREX.com platforms or MetaTrader) per email address.
Was this answer helpful?
Live Account
What is the minimum and maximum trade size
The minimum trade size for foreign currency is 1,000 (1 micro lot) and the maximum trade size is 5,000,000 (50 standard lots). For MT5 accounts, the minimum trade size is 1,000 (1 micro lot) and the maximum trade size is 50,000,000 (500 standard lots).
Was this answer helpful?
How do I close my account?
Account closure requests must come from the email address associated with your trading account to [email protected]. The email must contain the following:
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, accounts must have a zero balance.
1.) Client's Name
2.) Date of Birth
3.) Postal Code
4.) Account Number/Username
5.) Reason for Closing the Account
Prior to submitting your request, accounts must have a zero balance.
Was this answer helpful?
Do you charge any inactivity fees?
If there has been no trading activity within 12 months, we do charge an inactivity fee of €15 per month until we do see trading activity or there are no funds in the account.
If the account has a balance less than €15, the remaining balance will be charged as the inactivity fee, not the full €15. Additional fees will not be charged if the account has no funds.
To avoid being charged inactivity fees, the best way would be to withdraw your funds if you do not plan on using your trading account; otherwise, placing a trade will reset your inactivity period.
Activity like platform logins, orders, deposits, and withdrawals every 12 months will not make a client exempt from inactivity fees.
Accounts will automatically be suspended if the account has a zero balance after 12 months. After the account is suspended, you will need to email [email protected], indicating that you would like to reactivate your account with your username/account number.
Was this answer helpful?
Where can I open a live account?
You can apply for an account with FOREX.com here.
Was this answer helpful?
What MetaTrader accounts do you offer?
We offer trading accounts with the MetaTrader 5 platform. To open a MetaTrader 5 account, please click here.
Was this answer helpful?
Is there a fee to close my account?
We do not charge clients a fee to close their trading accounts.
Was this answer helpful?
How can I connect my FOREX.com account to the MetaTrader platform?
If you already have an existing account with FOREX.com, you can log into the MyAccount page and proceed to "Account Settings" to click on "Add New Account". When selecting the platform type, select MetaTrader.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
As the FOREX.com platforms and MetaTrader platforms are different, they will require separate account information and credentials.
Was this answer helpful?
How can I connect my MetaTrader 5 account to a third party software?
For more information on linking your MetaTrader 5 account to a third party software, you will need to contact the developer of the third party software.
Our scope of support is limited to assisting the clients with their username, password, and server information.
Our scope of support is limited to assisting the clients with their username, password, and server information.
Was this answer helpful?
How can I link my Expert Advisor/custom indicator onto my MetaTrader 5 platform?
For more information on linking your MetaTrader 5 account to a third party software, you will need to contact the developer of the third party software. Our scope of support is limited to assisting the clients with their username, password, and server information.
Was this answer helpful?
Do you offer EA Hosting/Virtual Private Servers (VPS)?
Free EA Hosting is offered to clients who have a MetaTrader 5 platform and trade a notional volume of at least 500,000 per month.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
Accounts are checked at the end of each calendar month to ensure clients are meeting the trading requirement to maintain their EA Hosting. A fee of 30 units of base currency will be debited from accounts that do not meet the minimum eligibility requirement to cover the VPS service.
Expert Advisor Hosting is provided by Liquidity Connect.
For more information, you may click here.
Was this answer helpful?
Raw Spread Account
Can I open a RAW Spread demo account?
Yes, you can open a RAW Spread demo account. However, please note that we do not currently offer RAW Spread on the Meta5 platform.
Was this answer helpful?
Are the spreads different on Standard and RAW Spread accounts?
Yes, the spreads differ depending on the account type. RAW Spread accounts feature ultra-tight spreads as low as 0.0 for major pairs with low commissions of $5 per $100,000 notional traded. See our trading accounts comparison.
Was this answer helpful?
Do you charge commission on a RAW Spread account?
We charge commissions $5 commission per $100,000 notional traded on RAW Spread accounts.
Was this answer helpful?
Which platforms can I trade with a RAW Spread account?
RAW Spread accounts enable you to trade your way across FOREX.com platforms, excluding MetaTrader 5.
Was this answer helpful?
Can I convert my Standard account to a RAW Spread account, or vice versa?
No, account types cannot be converted to the other pricing model. If you already have either account, you can open a new one of the other type by logging into MyAccount, visiting ‘Account Settings’ and selecting ‘Add New Account’.
Was this answer helpful?
Individual Accounts
What documentation do I need when opening an account?
Acceptable documents for identity is a valid non-expired government-issued photo ID like:
Birth certificates, marriage licenses and insurance cards are not accepted.
Acceptable forms of proof of residence include but are not limited to:
Proof of address documents must be dated within the last six months and must be provided in a pdf format (non-modified) or a scan copy of the original document. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.
Was this answer helpful?
Can I add a beneficiary to my trading account?
Unfortunately, we do not provide clients the option to add a beneficiary to an individual trading account. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
An additional option if you wish to have another individual associated with your trading account is to submit a joint account application for a new account.
Was this answer helpful?
Can my friend trade for me on my individual account?
Having a client trade on your individual trading account is considered Third Party Trading. Third Party Trading is prohibited. However, if you would like to arrange for power of attorney for a nominated individual, please contact client support services. Once power of attorney has been approved, the individual has the authority to manage the account on your behalf.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
An active individual trading account with Forex.com is for the account holder to fund and maintain. Clients are responsible for funding their individual trading accounts with personal funds from their personal bank accounts, maintaining and monitoring and placing their own trades.
Was this answer helpful?
How do I acquire an individual account?
You may submit an application from the Open an Account page here.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
If you are looking for an additional account, you may log into the MyAccount page and request a new account through Account Settings.
Was this answer helpful?
Why do I need to provide my personal and financial information?
Verifying a client's personal information is a necessity for our Know Your Client (KYC) procedures.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
FOREX.com's Customer Due Diligence ('CDD') program requires that we verify the source of our client's funds. This is fundamental in complying with anti-money laundering laws and managing fraud risks. Therefore, we may request you to provide a bank statement or card account statement.
Was this answer helpful?
Joint Accounts
Who should be the primary applicant and who should be the co-applicant?
Either clients can be the primary or co-applicant. If one applicant has more experience or knowledge of the financial markets, it may suit for them to be the primary applicant. Information on the application will be electronically verified and attached to the joint trading account.
Was this answer helpful?
Can I create a joint account with my child so that they can start trading with me when they are of age?
The age requirement to open a FOREX.com trading account is 18 years old, therefore we cannot open an account for anyone under this age.
Was this answer helpful?
Do you offer joint trading accounts?
We do offer joint trading accounts. You can apply for a joint account by downloading and filling out this form.
Please read and follow the instructions on the form carefully to complete your application.
Please read and follow the instructions on the form carefully to complete your application.
Was this answer helpful?
Can I fund my joint trading account with my personal bank account or does it have to be a joint bank account?
Co-account holders may fund their joint trading account with either their personal traditional bank account or via a joint bank account as long as it matches the names of the account holders on the trading account.
Was this answer helpful?
Can I withdraw funds from my joint trading account to my personal bank account?
Funds in a joint trading account will be returned in the name of both account holders. Therefore, this is dependent on whether your bank will accept funds with both names on it.
Was this answer helpful?
Do I need to provide documents for both account holders?
Additional documents may be requested upon review of the application.
Was this answer helpful?
Corporate Accounts
What is a Certification of Incorporation in regard to a corporate trading account?
A Certificate of Incorporation is a statement which confirms that a new company has fulfilled the necessary legal requirements for incorporation and is duly incorporated according to the local government or other regulatory agency.
Was this answer helpful?
Whose name and address should be on the confirmation documents for a corporate trading account application?
The address verification document for a corporate account application should display the entity’s name and primary business address.
Was this answer helpful?
Why do I need an LEI number for my corporate account? What do I do if I don't have one?
European Market Infrastructure Regulation (EMIR) has made an LEI number mandatory effective February 12, 2014. In order to comply with this regulation, FOREX.com needs to obtain an LEI number. If you do not have one you can learn how to acquire one here. The reporting requirements are as follows:
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
- All derivatives transactions executed by EEA entities (whether financial firms or other incorporated entities) to be reported to an approved reporting mechanism by the end of the day following execution
- Both counterparties to report, where both are EEA entities, using the same Unique Trade Identifier and with trade data matched before submission
- No exemptions (unlike MiFID transaction reporting) for FX, Commodities or Interest Rate products
Unless you are a private individual (or non-EEA entity) these new reporting requirements apply to you and you must submit a compliant report or have someone do so on your behalf.
Was this answer helpful?
How can I provide the breakdown of shares/Share Registry for my corporate account?
The breakdown of shares should be within the Company’s shareholder register. If the details are not within the corporate documentation, please contact FOREX.com at your earliest convenience. If any shareholder owns more than 10% of the company, we will require ID verification for that shareholder.
Was this answer helpful?
What are Articles of Incorporation in regards to a corporate account?
Articles of Incorporation state the purpose for which the company was formed and set forth its purpose according to the laws of the jurisdiction in which it is established. These documents are sometimes referred to as Articles of Association and Memorandum of Association.
Was this answer helpful?
Do you offer corporate accounts?
We do offer corporate trading accounts. You can apply for a corporate account by downloading and and filling out either of the following forms:
Corporate account
Corporate MT5 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
Corporate account
Corporate MT5 account
Be sure to complete the correct form for the platform you are looking to obtain a corporate trading account with.
Was this answer helpful?
Can I fund my corporate trading account with my personal bank account?
Funding a Corporate trading account with a personal bank account is considered third party funding. We do not accept any third-party deposits or withdrawal requests. The name(s) on the FOREX.com trading account must exactly match the name(s) on the account of the other financial institution. This includes instances where the individual is the owner of the business entity.
Was this answer helpful?
Account Verification
What types of documents do you accept as address verification?
Acceptable forms of proof of residence include, but are not limited to:
- Bank statement from a regulated Bank
- Electricity/water/gas/landline telephone/internet or cable bill
- Bank statement from a regulated Bank
- Electricity/water/gas/landline telephone/internet or cable bill
Proof of address documents must be dated within the last six months and must be provided in .pdf format (non-modified), or as a scan copy of the original document. Confidential information such as account numbers may be removed at your discretion.
In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodic reviews.
Was this answer helpful?
My proof of identification also has my address on it. Can it be used for both ID and Proof of Address?
No, we do not accept the same document for both proof of identity and proof of address.
Was this answer helpful?
How do I open a trading account with FOREX.com?
You can apply for an account with FOREX.com online. Start your application.
Was this answer helpful?
How do I know if my account has been opened?
We will email you as soon as your application has been approved.
Alternatively, you can always log in to MyAccount to check on the status of your account application.
Was this answer helpful?
What types of documents do you accept for identity verification?
Acceptable documents for identity is a valid non-expired government-issued photo ID like:
- Passport
- National Identity card
- VISA
- Permit residence ID issued by the Republic of your current country of residence
Birth certificates, marriage licenses and insurance cards are not accepted.
Was this answer helpful?
How do I change my name or the address on file?
If your application has not been approved and you would like to update your name or address on file, you will need to email our New Accounts department stating the correct information providing supporting documents for your confirmation.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
If your account has already been approved and created, you can log into the MyAccount page and proceed to Account Settings to update the information. Supporting documents may be requested.
Was this answer helpful?
Why does MiFID need this information?
Under the new MiFID II regulations, financial trading providers will need to provide additional information to our regulator, the Cyprus Securities & Exchange Commission (CySEC) when you trade with us. The information you provide us with will be treated in the same secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes.
Was this answer helpful?
What details do I need to provide for MiFID II?
We need you to confirm your nationality and may also require a state issued National Client Identifier Number (e.g. national insurance number, passport number, etc) from you based on your nationality.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with CySEC.
The information you provide will be treated in the same, secure manner as all your other data held with us. It will not be shared publicly and will only be used for our reporting purposes with CySEC.
Was this answer helpful?
What is MiFID II and why does it matter?
New legislation under the Markets in Financial Instruments Directive (MiFID) II requires financial trading providers to provide additional information to the Cyprus Securities & Exchange Commission (CySEC).
As part of these requirements we need to confirm the nationality of each of our clients.
As part of these requirements we need to confirm the nationality of each of our clients.
Was this answer helpful?
My documents are not in English. Will this be a problem?
FOREX.com has staff available to translate documents from many languages.
If we are unable to translate the documents ourselves, we may require a notarized/certified translation of the document.
If we are unable to translate the documents ourselves, we may require a notarized/certified translation of the document.
Was this answer helpful?
How do I open an additional account?
If you have an existing account and are requesting a new account for the same account type but with a different platform, you may submit a request for an additional account by first logging into the MyAccount page. Then go to "Account Settings" and click on "Add New Account".
If you have an existing account and are requesting a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting an individual MetaTrader 5 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting a MetaTrader 5 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting a Corporate or Joint account, you must submit a new application for the account type you'd like.
If you have an existing account and are requesting a new account for a different account type or a new account with a different base currency, you will need to submit a new application for the specific account type you are looking for.
For example, if you have an individual FOREX.com account and are requesting an individual MetaTrader 5 account, you may submit an additional account request through the MyAccount page. If you have an individual FOREX.com account and are requesting a MetaTrader 5 account with a different base currency, you will need to submit a new application. If you have an individual FOREX.com account and are requesting a Corporate or Joint account, you must submit a new application for the account type you'd like.
Was this answer helpful?
How much money do I need to open an account?
The minimum initial deposit required is €100. However, we recommend you monitor your account regularly to ensure that you have sufficient margin for your trades.
Was this answer helpful?
What documentation do I need when opening an account?
Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.
Was this answer helpful?
My current residency is a rental and I do not pay utility bills and my bank statements are sent to my parent's house. Can I provide a rental agreement?
We do not accept rental agreements as a valid address verification document.
Was this answer helpful?
What if I don't have a National Client Identifier?
If you are unable to provide us with your National Client Identifier Number, you can declare this using our secure form by using the checkbox provided. We may need to contact you for more information at a later date.
Was this answer helpful?
What if I have more than one nationality?
For those with multiple nationalities, you will be advised on what you need to provide once you have selected your nationality/nationalities on our secure online form.
Was this answer helpful?
Passwords & Account Settings
I forgot my username or password. How can I retrieve them?
If you have forgotten your username, please contact via Live Chat or phone call for assistance.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
If you forgot your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.
Was this answer helpful?
I received a password reset confirmation email but I didn't change my password. What should I do?
If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on site to reset your password.
Was this answer helpful?
How do I change my name or the address on file?
To update your personal information, you may do so from the MyAccount page by clicking on "Account Settings" and editing the fields.
Was this answer helpful?
I received a password reset email that I didn't request. What should I do?
If you’ve received a password reset email that you didn’t request, your account may have been compromised, so please contact us immediately. If you have not received a password reset confirmation email, your password has not changed.
Was this answer helpful?
How do I change my Live Account password?
If you wish to change your live account password, you may do so from the MyAccount page by clicking on "Account Settings" > "Change Password".
Was this answer helpful?