Passwords and account settings FAQs

1. I forgot my username or password. How do I retrieve them?
2. How do I change the password for my live account?
3. I received an email about my password reset or change that I didn't request. What should I do?
4. I received a password reset confirmation email but didn’t change my password. What should I do?
5. How do I change my name or the address on file?

I forgot my username or password. How do I retrieve them?

If you forgot your username, please contact us for assistance. If you forgot your password, please visit our password reset page and fill in your username and email. You'll then receive an email with a link to reset your password.

How do I change the password my live trading account?

To change your password, log into MyAccount, click on the Profile tab and then select ‘Change Password’.

If you’re using our mobile app, tap More at the bottom of the screen, select either Add Funds or Withdraw Funds, select the Menu option in the upper left, expand Account Settings, and select Change Password.

I received an email about my password reset or change that I didn't request. What should I do?

If you’ve received a password reset or change email that you didn’t request, please contact us immediately.

I received a password reset confirmation email but didn’t change my password. What should I do?

If you’ve received an email confirming that your password has been changed and you didn’t, someone may have fraudulently changed your password, so please contact us immediately. If you’re unable to contact us immediately, please secure your accounts by changing your email account password right away. Then use the forgotten password functionality on our website to reset your password.

How do I change my name or the address on file?

Log into MyAccount, go to Profile, and select Edit under Personal Information to update your information.