Service updates

What is price tolerance?

To combat fast-moving markets, our price tolerance feature provides flexibility around fill proximity between the available market price quoted on the trading platform and the actual price at which the trade is executed. Should the rate at which your trade is ultimately executed fall outside the prevailing market rate by the amount of your specified price tolerance, that trade will be rejected by our system.

How can I adjust the price tolerance on my account?

To set your desired price tolerance, swipe on any market in the “Markets” or “Watchlists” tabs, then tap “More.” Select “Market Information” from here, then scroll down to “Preferences” and use the selector to update your price tolerance.

Alternatively, tap a market to open its details page. Select the “Info” tab, then scroll down to preferences and update your price tolerance.

Minimum Margin Requirement (MMR), also called a Security Deposit, is the amount of available cash you need in your account to trade one of the products we offer. The base MMR is set for each product and may increase based on the size of the position you trade. The specific MMR for each product we offer is available on our website at the following URL (Margin requirements) and is also included on each product’s Market 360 section on the FOREX.com platform. Initial MMR is calculated when you first open a trade and Ongoing MMR is recalculated at least once per day thereafter. MT4 and FOREX.com use the same process to calculate Initial MMR but use different processes for calculating Ongoing MMR which is explained further below. We also provide additional tools to help customers calculate and monitor MMR:

• Margin Calculator: Platform Tool can be used to manually Calculate MMR at any time.
• Monitor each position’s margin requirement separately.
• Margin Indicator: Visually review your account’s total MMR using the Margin Indicator Tool on the trading platform.

Initial MMR (FOREX.com & MT4)

To calculate the Initial MMR when you place a trade, simply multiply the total USD notional value of your trade by the MMR % of the currency pair (Margin requirements). To help explain this calculation, please refer to the following examples:

Example 1: When counter currency is the same as your account currency

Customer buys 100,000 EUR/USD at price 1.12500 at 2% (MMR).

• Position size (100,000) times EUR/USD exchange rate at the time you place the trade (1.12500) times MMR.
• (100,000 x 1.12500 x 2%) = MMR of $2,250

Example 2: When neither base nor counter currency are your account base currency

Customer Buys 100,000 EUR/JPY at price 1.45200 (EUR/USD exchange rate* is 1.12500) at 2% MMR
_{*To calculate margin, we need to use the exchange rate of the Base market against your account base currency}

• Position size (100,000) times EUR/USD exchange rate at the time you place the trade (1.12500).
• (100,000 x 1.12500 x 2%) = MMR of $2,250

Example 3: When base currency is the same your account base currency

Customer Buys 100,000 USD/JPY at price 1.47000 at 2% margin (MMR).

• Position size (100,000) times MMR
• (100,000 x 2%) = MMR of $2,000

Ongoing MMR (MT4 Platform)

Currently on MT4, MMR is calculated when you place a trade and remains the same for the life of the trade. Beginning on November 14, 2022, the Ongoing MMR calculation in MT4 will be changed to recalculate your MMR once per day. This process will run every day at 4:00PM EST and is further explained using the examples below:

Example 1: When counter currency is the same as your account currency

Customer originally Bought 100,000 EUR/USD at price 1.12500 at 2% (MMR). Current exchange rate 1.12000.

Current Ongoing MMR Calculation (not applicable after 11/14/2022):

• MMR remains the same for the life of the trade, no change.

New Ongoing MMR Calculation (starting on 11/14/2022):

• Position size (100,000) times EUR/USD exchange rate (1.11000) at the time your MMR is recalculated times MMR %.*
• (100,000 x 1.11000 x 2%) = $2,200
  _{*Process begins at 4pm.}

Example 2: When neither base nor account currency are your account currency

Customer Bought 100,000 EUR/JPY at price 1.45200 (EUR/USD exchange rate* is 1.12500) at 2% MMR. Current EUR/USD exchange rate* is 1.12000.
_{*To calculate margin, we need to use the exchange rate of the Base market against your account currency}

Current Ongoing MMR Calculation (not applicable after 11/14/2022):

• MMR remains the same for the life of the trade, no change.

New Ongoing MMR Calculation (starting on 11/14/2022):

• Position size (100,000) times EUR/USD exchange rate at the time your MMR is recalculated (1.11000) times MMR %.*
• (100,000 x 1.11000 x 2%) = $2,200
  _{*Process begins at 4pm.}

Example 3: When base currency is your account currency

Customer Bought 100,000 USD/JPY at price 1.47000 at 2% margin (MMR).

Ongoing MMR Calculation

• Since base currency is your account currency, exchange rate equals 1 and therefore MMR remains the same throughout the life of the trade. This will remain unchanged.

If you forgot your username, please contact us for assistance. If you forgot your password you can reset your password online.

You can securely fund your account by logging in to MyAccount and visiting the Funding page.

FOREX.com cannot accept deposits from third parties. Please note that you may experience longer processing times if the name on the originating account does not match your FOREX.com account.

There are four easy ways to fund your account:

Bank Transfer – Recommended

You can transfer a maximum of $10,000 or currency equivalent per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction. We accept USD, no fee for bank transfers.

Debit Card

You can deposit a maximum of $10,000 (or currency equivalent) per transaction and funds will typically be available immediately for trading. The minimum transaction for bank transfers is $100 per transaction.

We accept Visa and MasterCard in USD, GBP and EUR. However, please be aware that all debit card transactions are automatically converted to USD.

FOREX.com does not charge fees for incoming card deposits. If you deposit funds from abroad, you may be charged a cross-border fee or currency conversion fee by your issuing bank.

Wire Transfer

There is no minimum or maximum deposit amount for wire transfers.

Wire transfers may take up to 1-2 business days for domestic wires and 2-5 days for international wires before they are available for trading.

We accept USD, EUR, CAD, JPY, CHF, AUD and GBP. FOREX.com does not charge fees for income wires. However, your bank may charge a service fee.

Wire transfers that involve a bank outside of the US may require an intermediary US bank. US intermediary banks may charge a transaction fee.

Personal or Business Check

Currently, we are not accepting personal or business checks.

Prices often move over the weekend when the markets are closed particularly during times of high volatility, and can move drastically from where they were on Friday until the time, they are visible again after the weekend.

To avoid them, simply exit your trade before the weekend hits.

We encourage you to read about Risk Management.

While our 100% margin requirement and real-time margin system is designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility.

While it is not FOREX.com’s policy to hold clients responsible for modest negative balances, we do reserve the right to hold clients responsible for large debit balances and when special circumstances apply.

For this reason, we strongly encourage you to manage your use of leverage carefully.

You can request a change to your level of leverage by filling out a Margin Change Request Form and submitting it to [email protected].

Slippage is when an order is filled at a price other than the requested price.

Our quoted prices are executable the majority of the time. In fast-moving markets, orders may be executed at a price which has ceased to be the best market price. Limit orders will always be filled at the price asked or better.