Popular FAQs

Typically, we will require a valid Government Issued Photo ID and a valid Address Verification Document; however, this is subject to change depending on the review of your application by our Account Services department.

Acceptable documents for identity verification include but are not limited to: - Valid, current passports (national or international) - Valid, current driver's license - Valid, current national ID Card
Other types of ID may be acceptable on a case-by-case basis after review. Birth certificates, marriage licenses and insurance cards are not accepted.

Proof of residence must show your name and address as indicated on the application.

Acceptable forms of proof of residence include but are not limited to:

• Utility bill
• Bank, building society, credit or debit card statement
• Council tax bill
• Local government address registration certificates

Utility bills and statements must be dated within the last six months. Confidential information such as account numbers may be removed at your discretion.

In accordance with our regulatory obligations, additional documentation may be required at any time for internal periodical reviews.

On the WebTrader platform, when you launch the deal ticket and input the trade details, click on Advanced ticket. You will see the option for Hedging, which you can turn ON by clicking it. If you turn this option ON, this will open a new position in the direction you've chosen, regardless of whether you currently have any open positions in the same market. if this is the first position within a particular market, the button will have no effect as there is no original position to hedge.

On the mobile app, when you launch the deal ticket and input the trade details, you will see an option to Hedge above the "Place Trade" button. If this option is switched to the right, it will show as blue meaning it is ON. If you turn this option ON, this will open a new position in the direction you've chosen, regardless of whether you currently have any open positions in the same market.

On the desktop download platform, when you launch the deal ticket, you will see a tick box option to hedge. This box is located next to your "Direction" selection. If you tick this box, this will open a new position in the direction you've chosen, regardless of whether you currently have any open positions in the same market.

On MetaTrader platforms, simply place a trade in the opposite direction of your existing trade.

Please also be aware that if you're monitoring your positions using an amalgamated view, this will show the net figures for the total trades placed (i.e. inclusive of all shorts or longs in a specific market). To see individual positions, you need to expand the amalgamated position or switch to single positions.

If you have forgotten your username, please contact us via Live Chat or submit a query and we'll get back to you as soon as possible.

If you have forgotten your password, please click here and fill in your username and email. You will then receive an email with a link to reset your password.

You can easily fund your account by logging into MyAccount and visiting the Funding page.

For more information on payment method regulations, processing times and fees, visit our Funding & Withdrawal FAQs.

Information about commissions can be found on the FOREX.com Costs and Charges page.

We also recommend you reference the Market Information Sheets/Market 360 in the FOREX.com platforms.