Service updates

What is price tolerance?

To combat fast-moving markets, our price tolerance feature provides flexibility around fill proximity between the available market price quoted on the trading platform and the actual price at which the trade is executed. Should the rate at which your trade is ultimately executed fall outside the prevailing market rate by the amount of your specified price tolerance, that trade will be rejected by our system.

How can I adjust the price tolerance on my account?

To set your desired price tolerance, swipe on any market in the “Markets” or “Watchlists” tabs, then tap “More.” Select “Market Information” from here, then scroll down to “Preferences” and use the selector to update your price tolerance.

Alternatively, tap a market to open its details page. Select the “Info” tab, then scroll down to preferences and update your price tolerance.

If you forgot your username, please contact us for assistance. If you forgot your password you can reset your password online.

Minimum Margin Requirement (MMR), also called a Security Deposit, is the amount of available cash you need in your account to trade one of the products we offer. The base MMR is set for each product and may increase based on the size of the position you trade. The specific MMR for each product we offer is available on our website at the following URL (Margin requirements) and is also included on each product’s Market 360 section on the FOREX.com platform. Initial MMR is calculated when you first open a trade and Ongoing MMR is recalculated at least once per day thereafter. The FOREX.com platform and MetaTrader use the same process to calculate Initial MMR but use different processes for calculating Ongoing MMR which is explained further on our margin & leverage FAQs page.

Prices often move over the weekend when the markets are closed particularly during times of high volatility, and can move drastically from where they were on Friday until the time, they are visible again after the weekend.

To avoid them, you could exit your trade before the weekend begins, or to lessen the potential risk, employ stop orders.

We encourage you to read about Risk Management.

Slippage occurs when an order is filled at a price other than the requested price.

Our quoted prices are executable the majority of the time. In fast-moving markets, orders may be executed at a price which has ceased to be the best market price. Limit orders will always be filled at the price asked or better.

While our 100% margin requirement and real-time margin system is designed to limit your trading losses and help ensure that total losses never exceed your total account balance, you do risk incurring losses greater than your account balance, especially during periods of extreme market volatility.

While it is not FOREX.com’s policy to hold clients responsible for modest negative balances, we do reserve the right to hold clients responsible for large debit balances and when special circumstances apply.

For this reason, we strongly encourage you to manage your use of leverage carefully.

You can securely fund your account by logging into MyAccount and visiting the funding page. FOREX.com cannot accept deposits from third parties. Please note that you may experience longer processing times if the name on the originating account does not match your FOREX.com account.

There are two easy ways to fund your account:

Credit/Debit Card

You can deposit a maximum of $10,000 (or currency equivalent) per transaction and funds will typically be available immediately for trading. The minimum transaction for card deposits is $100 per transaction. We accept Visa and MasterCard. Please be aware that all card transactions are automatically converted to the base currency of your trading account. FOREX.com does not charge fees for incoming card deposits. If you deposit funds from abroad, you may be charged a cross-border fee or currency conversion fee by your issuing bank.

Wire Transfer

There is no minimum or maximum deposit amount for wire transfers. Wire transfers may take up to 1-2 business days for domestic wires and 2-5 days for international wires before they are available for trading. We accept wires in USD and CAD. FOREX.com does not charge fees for incoming wires. However, your bank may charge a service fee. Wire transfers that involve a bank outside of the US may require an intermediary US bank. US intermediary banks may charge a transaction fee.