Popular FAQs
Learn more about our range of products, tools, and services with these extensive FAQs
- How do I open an account with FOREX.com?
- I forgot my username or password. How do I retrieve them?
- What information do I need when opening an account?
- How much money do I need to open an account?
- How can I fund my account?
- How will my withdrawal be processed?
- How is my money protected?
- Can I renew my demo account?
- How do I download FOREX.com's desktop platform?
- How do I download MetaTrader 4 or 5?
- How can I access my monthly/annual statement?
- Can someone else trade on my account?
- Can I add more accounts?
How do I open an account with FOREX.com?
You can apply for an account with FOREX.com online. Start your application now.
I forgot my username or password. How do I retrieve them?
If you forgot your username, please contact us for assistance. If you forgot your password, please use our password reset page and fill in your username and email. You’ll then receive an email with a link to reset your password.
What information do I need when opening an account?
We will need you to provide us with your name, address and tax ID number to establish your identity. Typically, we can verify your identity instantly. For more information, see our Account Documents FAQs.
How much money do I need to open an account?
The minimum initial deposit required is at least $100. However, we recommend you deposit at least $2,500 to allow you more flexibility and better risk management when trading your account.
How can I fund my account?
We accept funds by credit card, debit card, or wire transfer. For more information, visit our Funding & Withdrawals FAQs.
How will my withdrawal be processed?
Deposited funds must be returned to the originating source. If you have deposited funds using multiple methods, you must exhaust the total deposit amounts based in the following order:
- Credit/Debit Card
- Wire
Excess funds may be withdrawn via wire. In the event you add a new bank account to withdraw excess funds, FOREX.com will require evidence of the account by uploading a bank statement.
How is my money protected?
All retail client money is fully segregated from our own funds and held in separate accounts with top-tier banks. We only use our own funds for hedging and never engage in proprietary trading.
FOREX.com is part of StoneX Group Inc., a NASDAQ-listed company with a strong balance sheet and experienced management team, serving clients in multiple countries worldwide.
Can I renew my demo account?
Demo accounts last for 90 days after sign up. Afterward, you will not be able to log in using the demo account credentials. Demo renewals are not available at this time. If you have further questions, please contact us.
How do I download FOREX.com's desktop platform?
Download the advanced FOREX.com desktop application.
How do I download MetaTrader 4 or 5?
Click here to go to our Download Center.
Please remove any previous versions of the MetaTrader software from your PC prior to installation in order to ensure proper function of the platform.
How can I access my monthly/annual statement?
You may access your account statements securely via the trading platform. Simply log into WebTrader and select the person icon in the top right corner of your screen and "Account Details" in the drop-down menu. Then select "Statements and Contracts".
An Annual Statement can be accessed by selecting December, Search and then downloading the statement dated "12/31".
MetaTrader: You may access statements and annual reports by logging onto the platform, selecting Account History in the Terminal window, selecting Custom Period, and generating the report.
Can someone else trade on my account?
FOREX.com’s policies prevent any person other than the account holder(s) from accessing or trading an account unless the trader has been reviewed and approved as a Money Manager. To obtain additional information about our Money Manager program please contact our Global Institutional Sales Team.
Can I add more accounts?
Adding additional accounts, such as our MT5 or RAW Pricing accounts, is quick and easy. Simply visit the My Accounts page and choose Add Account to auto-fill a new application with just one click.