Careers

Current Openings

If you are interested in applying for any of these positions, please send your resume, salary history and a cover letter referencing the name of the position to HR@gaincapital.com. Please note that we cannot respond to every submission. We will contact candidates directly to arrange for an interview.

• Being part of a team dedicated to handling all aspects of the customer experience.
• Facilitate outbound opening of new accounts for potential clients who already indicated interest in our platform and provide support for existing customers.
• Handle incoming sales inquiries and client issues via phone, email and live, interactive chat.
• Not a cold calling sales position

• College graduate (Recent grads eligible) or Customer Service and/or sales experience, especially within a brokerage or financial services environment.
• Computer literacy in Microsoft Word, Excel, and Outlook is a must
• We will provide on the job training, but ideal candidates will be aggressive, flexible self-starters with excellent communication skills, strong attention to detail and a "service" mindset in order to support GAIN's customers in the demanding, real-time environment of active trading.
• Fluency in Russian, Arabic, Chinese or Japanese a plus!

• General Ledger account reconciliations, journal entries, research of transactions, and month-end close responsibilities.
• This position will reconcile several high volume bank accounts and also work on special projects as needed. Will download bank reports and reconcile in Excel, and prepare and post journal entries. Must have ability to research and resolve issues independently once training has been provided.
• This position is back up for fixed asset processing and reporting.
• Assists in providing quarterly and annual audit support.
• Position serves as backup to other accounting functions and cross-training would be provided.
• Duties may change as the company continues to rapidly grow.
• Account reconciliations must be prepared on a timely basis.

• BS in Accounting or Business Administration, with emphasis in accounting
• Prefer 3 years of experience. CPA licensure or studies a plus.
• Financial close process experience. General Ledger and Journal Entry experience preferred
• Strong MS Excel skills.
• Accuracy in processing data is required
• Excellent communication skills, both written and verbal
• Self-starter who can demonstrate initiative and a willingness to work in a fast-paced environment
• Experience with Great Plains accounting system or FRx reporting a plus.

• Daily support of Gain Capital's high-transaction, low-latency FX trading system(s)
• Own and manage the incident response process. Must be able to escalate problems to appropriate engineering teams, while adhering to SLA's.
• Must own all issues raised through to closure regardless of which team or vendor ultimately resolves the problem
• Monitor, Measure, Analyze and report parameters constituting the technology of GAIN's production trading environment. Monitoring our trading system, along with applications as well as the underlying infrastructure (i.e. OS, Server and Network).
• Act as a liaison between users/traders, external customer support, and other technology groups (Product Development, Development and Engineering)
• Develop and maintain technical support documentation
• Respond to and resolve alerts and other notifications from our trading systems.
• Escalate urgent problems requiring more in-depth knowledge to appropriate internal or external resources.
• Manage application failures and resolve known issues.
• Work with Liquidity Providers (LP) to ensure day-to-day operations of LP connectivity for pricing and order flow.
• Perform daily run book activities and provide daily shift turnover reports on.
• Collect and report system outage data for trend analysis.
• Work with our development and QA staff in testing, configuring, staging and deploying new systems to production.
• Willing to work on a rotating shift, to ensure coverage of our 24 x 6 trading operation
• Perform post release testing after application upgrades and/or releases

• In-depth trouble shooting knowledge of Microsoft Windows Server, TCP/IP and Desktop configurations.
• Capable of writing SQL and performing adhoc queries.
• Previous experience working with proprietary trading systems and the FIX protocol.
• Must be able to demonstrate technical problem solving skills
• Must be well versed in a scripting language on either Microsoft or UNIX platform
• Excellent written and verbal communication skills
• Excellent documentation and knowledge management skills

• Build secure, globalized software using design patterns.
• Develop automated unit tests to verify code is working properly.
• Deliver a scalable and maintainable system.
• Participate in and conduct code reviews.
• Follow and contribute to software development best practices.
• Product Documentation

• Experience building Enterprise.NET Windows/Web applications using VB.NET / C# / ASP.NET.
• HTML. XML,AJAX, JAVASCRIPT,CSS,JSON,T-SQL,.NET Remoting, SOA, WebServices, WCF, SOAP.
• Understanding of the IIS and .NET Architecture
• Knowledge in Object Oriented Analysis and Design.
• Ability to jump right in and ramp up quickly.
• Understands deadlines and has a 'can-do' attitude.
• Excellent communication skills, both written and verbal.
• Works well independently and as part of a team.
• Ability to grasp data and business issues.

• Strong JavaScript and AJAX skills.
• Experience writing C# controls.
• Working knowledge of Visual Studio 2008 and Team Foundation Server.
• NET 2.0/3.0 (WF, WPF)

• Working with Brand Marketing and Customer Acquisition on brand strategy, creative direction and the development and execution of interactive programs
• Maintaining brand consistency and design excellence across GAIN’s online brand family.
• Provide creative input to external creative agencies for the development of online marketing campaigns (banners, buttons, rich media, online video, etc.)
• Developing web pages, emails, landing pages, flash animations, and multimedia presentations and managing all stages of development including design, architecture, usability and programming.
• Collaborating with marketing and application development teams on user interface design for our proprietary trading platform and other customer facing applications
• Consistently seeking out new interactive technologies designed to improve our online presence and our online advertising metrics
• Developing and manage an in-house creative team to produce creative assets, including web pages & graphics, online advertisements, email & landing page templates, etc.
• Managing external design resources

• 5-10 years of design experience on consumer-focused websites and online advertising campaigns
• Should have a working knowledge of brand principles and their application online
• Ability to understand business goals and purposes and communicate ideas to various audiences and business stakeholders
• Familiarity with the different disciplines within an interactive environment including designers, copywriters, usability engineers, information architects, interaction designers, web developers, and quality assurance analysts, including how they interact with and relate to each other
• Ability to manage a staff of designers, producers, technical resources as well as outside agencies and production vendors
• Ability to manage a multiple of projects simultaneously and meet deadlines consistently
• Hands-on design skills with demonstrative expert use of Illustrator, Photoshop, Flash, and other Macromedia programs
• Proficient in HTML, DHTML, CSS, JavaScript
• Experience working in financial services industry a major plus

• Develop and execute the marketing strategy for FOREX.com (http://jp.forex.com)
• Work directly with corporate marketing to develop and execute customer acquisition programs, allocating budget via display advertising, search engine marketing, affiliate marketing, email and social media, etc.
• Develop and execute off line marketing events such as webinar/seminar and etc.
• Improve FOREX.com Japan website, including content, design, localization, etc.
• Assume primary marketing role working with sales, compliance, operations & IT teams in adapting existing products and service for the Japanese market as well as the planning, development and rollout of new customer-facing products and services.
• Maintain comprehensive knowledge and understanding of the current market environment and competitive landscape.
• Managing relationships with external advertising agencies, PR agency, consultants, web and print designers, copywriters, translators, financial media and etc.

• 8-10 + years experience in marketing communications, including management experience.
• Experience in brokerage or financial services preferred.
• Fluency in both Japanese and English languages (reading/writing/speaking)
• Demonstrated success as a direct marketer, with deep experience in display advertising, search engine marketing, affiliate marketing, email & mobile marketing, social media, etc.
• Strong Japanese writing skills
• Experience in Web2.0, Wireless, e-commerce websites preferred
• Experience managing relationships with external consultants, e.g. advertising agencies, freelance web and print designers, copywriters, translators, etc.
• Extremely detail oriented and hands-on individual who is able to both function independently AND collaborate with various project stakeholders as required.
• Strong communication skills with an ability to quickly grasp business goals and objectives
• Action oriented, result-driven a must

• Update site content for accuracy and effectiveness.
• Implement enhancements to web functionality, design, content and interactivity to meet marketing and other business unit requirements.
• Design and coordinate web-based promotions and campaigns in concert with the Copywriter and Graphic Designer. Activities include but are not limited to: web banners, splash pages, HTML email communications and viral marketing activities.
• Ensure accurate tracking mechanisms are in place throughout web site to facilitate Management?s use of WebTrends or other related programs.
• Serve as an equal member of the creative team in developing promotional offers, formulating strategy and volunteering ideas.

• Must read and speak native Japanese
• 3-5 years equivalent work experience.
• Demonstration of good design principles and attention to detail.
• Ability to manage multiple priorities in a fast-paced, deadline driven environment.
• Good communication skills.
• High degree of initiative with a strong desire to improve skills and drive change.
• Ability to work independently as well as part of a team.

• Flash design
• Dreamweaver
• Photoshop and Image-editing
• Animated GIFs
• HTML/DHTML
• AJAX
• CSS
• Javascript
• XML/XSL/XSLT
• Microsoft Office and Windows Operating System