How many versions of FOREX.com's trading platform are available?
FOREX.com clients have access to a HTML browser based, a Java based, and a Windows based version of the dealing platform. All of the platforms offer you a secure and robust environment in which to trade and manage your account.
FOREX.com's Windows and Java based platform requires a one time installation and provides tick by tick position management. The browser based trading platform may be accessed anytime and from anywhere with internet access, no download or installation is required.
The platforms track all trading activity, P&L and margin analysis and feature integrated charting tool, news and analysis one single screen.
For more information on our trading platforms, click here.
How do I clear the cache for Internet Explorer?
- Exit out of the browser by closing all open Internet Explorer windows.
- Click on "Start", then click on "Settings" (Windows 98/2000), then "Control Panel."
- Click "Internet Options."
- In the general tab section, click on "Delete Files" then "OK."
- Then click "OK" to close the settings box.
How do I manage my currency pair subscriptions?
To manage your rate subscriptions, login to your trading platform and click on MyAccount. Once in MyAccount, click on My Profile > Add/Edit Currency Pairs. Here, you can customize FOREXTrader to view only the pairs you're most interested in trading. Simply enable or disable streaming rates for any available currency pair. Your settings will be saved for future logins.
What operating systems are supported by the FOREXTrader platform?
Windows XP SP2 (Home and Professional) or Vista
What are the system requirements for accessing FOREXTrader?
· Windows XP SP2 (Home and Professional) or Vista
· Processing Speed: 1 GHz or higher
· Monitor resolution set at 1024 x 768 or higher
· 512MB of RAM
· Hard Drive: 100 MB of free space
· Internet Explorer v6.x or higher, Firefox v1.x or higher
· .NET 2.0 Framework
Internet Connection:
· Broadband
How do I download the software required for the FOREXTrader platform?
Downloading FOREXTrader can be completed in three easy steps.
Step 1:
Click here to review and accept Software License Agreement.
Step 2:
Click the "Install" button.
Step 3:
Click "Run"
The application will automatically launch once it's installed. Simply enter your User ID and Password to login.
What operating systems are supported by the FOREXTrader.java platform?
Windows: 95OSR2, 98, ME, NT, 2000, and XP are all supported.
Macintosh: OS X (10.1 or higher)
What are the system requirements for accessing FOREXTrader.java?
Windows:
· Internet Explorer v5.x or higher, Firefox v1.x
· Java Runtime Environment v1.4.2_08 or higher
· Processing speed of 1Ghz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98/2000/XP
· 256MB of RAM
*AOL users: AOL users can connect to the Internet with AOL, but must use Internet Explorer v5.0 or higher to access FOREXTrader.java.
Macintosh:
· Safari
· Processing speed of PowerPC G4 500 Mhz or higher
· Monitor resolution set at 1024x768 or higher
· OS X (10.1 or greater)
· 256MB of RAM
Internet Connection:
· 56Kbps or higher
How do I clear the JAR Cache?
- Click on the Start Button
- Click on Settings (Windows 98/2000 Only)
- Click on Control Panel
- Click on the Java Plugin Icon
- Click on the "Cache" tab, then click on "Clear Cache."
- Hit "OK", then close out the window and the control panel.
How do I download the software required for the FOREXTrader.java platform?
The Java Runtime Environment is the required software for the FOREXTrader platform.
Downloading FOREX.com's Java version of the platform is easy and can be completed in three easy steps.
Step 1:
Download the Java Runtime Environment
Step 2:
Follow the online instructions - selecting 'Run the program from its current location' - and then selecting 'Next' until the process is finished.
For step-by-step installation directions, use this guide.
Step 3:
Once you have successfully installed the Java Runtime Environment, go to http://www.forex.com/login.html to log into the trading platform. You will be asked to select Demo or Live trading platform. Once you enter your User ID and Password, the FOREX.com dealing platform will automatically load.
The download bundle includes the Java 2 Runtime Environment with Java Plug-in software. If these components are already installed, Internet Explorer will automatically load the platform necessary to run FOREX.com's dealing software. Load time for the platform on a 56k modem is approximately 1 minute.
Once you have installed the plug-in and platform you will not be required to do so again.
If you do not have 'Java 2 Runtime Environment Standard Edition v1.4.2_13' installed, Internet Explorer will prompt you to install it. If Internet Explorer does not automatically prompt you to install these components, you may install the files directly at java.sun.com. Load time is approx. 15 min. on a 56K connection.
How do I log into the FOREXTrader.java platform?
In order to log into the FOREXTrader.java platform dealing platform, click on the following link: http://www.forex.com/login.html. For your convenience, you may continue to use your existing User ID and Password on either platform.
I can't see rates in the FOREXTrader.java platform?
If you see no rates at the top of the trading platform, you have a firewall that restricts traffic over certain ports.
Personal PC Users: If you have a firewall installed on your computer, it may be restricting traffic necessary for the platform to operate correctly. Firewalls may cause connectivity issues, affect access to the live rates, and charting on the platform. If a firewall is installed, you will need to modify it to allow traffic on the following ports with a TCP protocol:
1000, 1999, 3020
(Click here if you need destination addresses and protocols)
Click on your firewall for instructions:
NOTE: Adobe Acrobat required to view instructions.
Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.
Please note, we do not support operation behind a proxy at this time.
What are the system requirements for accessing FOREXTrader.web?
FOREXTrader.web is only available on the Windows platform.
· Internet Explorer v5.x or higher
· Java Runtime Environment 1.4.2_08 or higher
· Processing speed of 500Mhz or higher
· Monitor resolution set at 1024x768 or higher
· Windows 98/2000/XP
· 128MB of RAM for Windows 98SE/ME; 256MB of RAM for Windows 2000/XP
Internet Connection:
· 56Kbps or higher
*AOL users: AOL users can connect to the Internet with AOL, but must use Internet Explorer v5.0 or higher to access FOREXTrader.web.
I don't see anything when I click on the logon button?
You may have a pop up blocker installed. FOREXTrader.web launches itself into a new window, which some pop up blockers may identify as a popup. For example, if you use Internet Explorer 6, the built-in pop-up blocker is turned on by default but can easily be disabled for a trusted site.
To access FOREXTrader.web with a pop up blocker installed, you must either:
- Add FOREXTrader.web's addresses to your list of Allowed/Trusted Sites
- Temporarily Bypass the Pop Up Blocker
Please choose your Pop Up Blocker or Browser type from the list below and follow the instructions:
Internet Explorer
Toolbar Pop Up Blockers
Firefox
Netscape 7.2
Internet Explorer Users
(If you use Internet Explorer with a Windows XP operating system, the recent Service Pack 2 upgrade for XP installed a popup blocker in your browser.)
Choose from one of the following options to access FOREXTrader.web:
-
Add FOREXTrader.web as an Allowed Site:
- Open Internet Explorer.
-
On the Tools menu, point to Pop-up Blocker, and then click Pop-up Blocker Settings.
Internet Explorer Tools menu
- Type "demo.efxnow.com" in the Address of Web site to allow box.
- Click Add
- Type "ssl.efxnow.com" in the Address of Web site to allow box.
-
Click Add
Pop-up Blocker Settings window
-
Temporarily bypass your pop up blocker:
It's also possible to bypass the pop up blocker on a case by case basis. Hold down the CTRL key while you click "Login". Make sure to hold down the CTRL key until the platform fully loads.
Toolbar Pop Up Blockers
(e.g. Google, MSN, Yahoo!, Dogpile, Alexa, Search, Altavista and Ad Aware)
To temporarily bypass pop up blockers associated with toolbars, simply hold down the CTRL key while you click on "Login". Hold down the CTRL key until the platform fully loads.
Firefox
Firefox has a built in pop-up blocker as part of its design. To allow pop-ups on trusted sites, open the browser:
- Click on the TOOLS tab
- Select OPTIONS
-
Click on WEB FEATURES (at left)
- Click on Allowed Sites
- Type demo.efxnow.com and click on Allow
-
Type ssl.efxnow.com and click on Allow
- Click OK.
Netscape 7.2
To allow pop ups from FOREX.com:
- Click on TOOLS
- Click POPUP MANAGER
- Add "demo.efxnow.com" to the list of websites on which you would like to allow pop ups
-
Add "ssl.efxnow.com" to the list of website on which you would like to allow pop ups
* This will add the site to your list and pop-ups will be allowed from then on any time you visit that page
* Note: If you already have a site in your "allowed" list, but still can't access it through "OneStop" - try entering the address for the site you need directly into the browser's address line.
I can't see rates in the FOREXTrader.web platform?
Several reasons could explain why you are not receiving rates on FOREXTrader.web:
Please close all open Internet Explorer windows, relaunch IE and follow the instructions:
1. Check your Internet Security settings
A "High" or "Custom Level" security setting will restrict you from receiving our rates.
To modify your settings:
- Click on "TOOLS" (adjacent to your "Favorites")
- Click on "INTERNET OPTIONS"
- Click on the "SECURITY" tab
- Choose "DEFAULT LEVEL"
- Click "APPLY"
- Click "OK"
After you do this, try to log into the trading platform. You should see a window that looks like this:
Click on the "Run" button to install our software, and then you should be able to see rates. If you do not get this box, please continue onto step 2.
2. Install the Microsoft Virtual Machine (VM)
The Microsoft VM is necessary to receive our rates; it is a software component that comes with earlier versions of Windows, but has been omitted from later versions. To install it, click on this link:
Click here to install Microsoft VM
After the download, which takes about 1 minute with a broadband connection, click "Yes" to install the software. You will then be prompted to restart your machine. If you see the box labeled in the screenshot above, but still don't get rates, continue onto step 3.
3. Update your copy of Internet Explorer to v5.0 or later
To check your version of Internet Explorer, Click on Help/About Internet Explorer. The browser version will be on the first line.
To upgrade your version of Internet Explorer visit, http://www.microsoft.com/ie. This is a free download.
Click on the "Install Internet Explorer" link in the center of the page.
Once the process is complete, restart your computer and try to log into the trading platform. If you still can't see rates, continue to step 4.
4. Firewall Modification
Personal PC Users: If you have a firewall installed on your computer, it may be restricting traffic necessary for the platform to operate correctly. Firewalls may cause connectivity issues, affect access to the live rates, and charting on the platform. If a firewall is installed, you will need to modify it to allow traffic on the following ports with a TCP protocol:
900, 1000, 3020
(Click here if you need destination addresses and protocols)
Click on your firewall for instructions:
NOTE: Adobe Acrobat required to view instructions.
Corporate Users: Most corporate users access the internet through a firewall. This is most likely the reason you cannot see rates. Contact your network administrator if you wish to access our trading software via your corporate network.
Please note, we do not support operation behind a proxy at this time.
The trading platform did not automatically launch in my browser?
When you click on the Login button, the FOREX.com trading platform is launched into a new window, which some pop up blockers might identify as a popup. In order to view the trading platform, you will have to either disable your blocker software or add FOREX.com to the list of sites your software will allow popups to originate from.
Sometimes a blocker may be installed without your knowledge. You may have to check your list of installed programs and see if there is a program listed that sounds like it could be a Popup Blocker. To do this, click on the "Start" button, then click on "Settings" on Windows 98/2000, then click on "Control Panel". Double-click on the "Add/Remove Programs" icon, and it will bring up a list of the software on your computer.
After checking for popup blocking, you can click here to try logging into the platform again with the User ID and Password you received in your email.
